Shipping & Returns
Scalemart.com products are to be returned by first obtaining a return material authorization number and return shipping instructions from Scalemart.com. Returned products must be unused and in their original packaging or are subject to a restock fee of 20% of the net sales price. Return shipping costs are the responsibility of the customer, unless an incorrect or damaged item is received, in which case Scalemart.com will bear the shipping cost by either issuing a call tag for the incorrect/damaged item or issuing a credit to the customer to cover return shipping. All requests for returns must be made within 30 days of purchase.
You should expect to receive your refund, less any restock fees, within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
If you receive an incorrect item or an item that has been damaged in shipment, you must contact us within 14 days of receipt. Claims for incorrect equipment or damages not made with this 14 day period shall be an unqualified acceptance of the equipment and a waiver by the purchaser of any claim.
All of the items sold by Scalemart.com have manufacturer warranties. All warranty claims must be made directly with the manufacturer. Scalemart.com will assist as far as practical. Such assistance may include providing contact information for the manufacturer's warranty department providing proof of purchase, and facilitating communication between customer and manufacturer.
If you need to return an item within the 30 day window, please Contact Us with your order number and details about the product you would like to return. We will respond within 2 business days with instructions for how to return items from your order.
We ship only within the continental United States from our website. If you are in Alaska, Hawaii, or Canada, please call us at 847-934-6666 to obtain a shipping quote or place an order.
Please also note that the shipping rates for most items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Any item that has FREE SHIPPING will indicate this in the detail page.